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Casinos in Crisis: The Road Ahead

Plot a strategic course for casino operations in a post-COVID-19 world.

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Your Challenge

  • COVID-19 is an unprecedented global pandemic with 100% of North American casinos closed.
  • COVID-19 may be in play for up to two years and the regulator/government requirements to reopen properties are unknown.
  • Guest preferences, behaviors, and expectations have likely changed, necessitating casino operational changes.
  • As a casino operator executive, you need to plan and prepare casino operations for the post-crisis, new normal reopening of the property.

Our Advice

Critical Insight

The challenges posed by the virus are compounded by uncertainty, however:

  • Customers’ relationships with each other and the gaming floor itself will change, creating unique opportunities for casinos to review, envision, and innovate their business model and service delivery.
  • Traditional casino metrics will evolve to accommodate possible casino floor redesign.
  • Regulators will set criteria for reopening but may not realize the constraints and limitations existing within the supply chain.

Impact and Result

  • Info-Tech recommends rapidly convening an executive post-crisis reopening working group to identify reopening, new normal operational changes.
  • Start by understanding the gaming market trends thus far during the pandemic and how they can impact your localized casino operations.
  • Inform strategic and operational discussions, planning, and actions through seven proven steps in this brief.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to rapidly identify reopening, new normal, post-COVID-19 operational changes and understand the seven concrete steps to inform strategic and operational discussions, planning, and actions.

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Search Code: 92472
Published: April 21, 2020
Last Revised: April 21, 2020