By David Roe
CMSWire
September 13, 2019
There are many different reports that emerge every year that offer a definitive guide to ECM systems. There is the influential Gartner Magic Quadrant for Content Services – originally called Magic Quadrant for ECM until Gartner had a change of heart nearly three years ago — there is research from Forrester and the Nucleus Research Matrix. Without exception they are all put together by experts in the field and written from an enterprise point of view.
However, a new report from SoftwareReviews looks at ECM from the key perspective of the user. According to the 2019 Data Quadrant Award (subscription required), vendors who excelled in the SoftwareReviews user survey were not necessarily the most expensive or high-profile brands, but those that focus on helping their customers find – and – work with the content that’s important to them with a complete and seamless experience.
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