Service Management Target State Survey

Author(s): Paul Brown, David Spindler

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This survey template will help you to assess the target state of individual service management processes while engaging participation from your project team. This has the added benefit of:

  • Developing ownership and securing the long term support of project participants throughout the long implementation process.
  • Easing the transition into the Service Management Roadmap Tool.
This survey is a hand-out that is to be completed independently by each member of your roadmap team, then discussed in an open forum meeting to derive consensus on results.

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