Use this guide to identify capability gaps and create a prioritized roadmap for customer-focused digital transformation. The guide helps you:
- Define your retail value streams – from sourcing to loyalty – to visualize how value flows.
- Identify and prioritize key capabilities like real-time inventory, omnichannel fulfillment, and personalization.
- Spot gaps across process, data, and tech layers to guide investment.
- Embrace capability-based planning with roadmaps that evolve with strategy and customer needs
