Replacing Software In These 13 Categories Drives The Most Satisfaction

Louis Columbus at Forbes writes,

  • Thirteen enterprise software categories are driving a 50% or greater satisfaction rate in companies replacing incumbent vendors with new ones.
  • Team Collaboration and Web Conferencing software providers tend to the best at understanding the nuances of their customers’ requirements for training, usability, intuitiveness, and implementation.
  • SoftwareReviews’ data of 193 software categories shows that the 13 categories delivering the greatest satisfaction are the easiest to implement as rated by organizations using them.
  • 80% of organizations see a positive change in satisfaction after switching vendors, capitalizing on innovative new features, including improved usability.

These and many other fascinating insights are from recent research completed by SoftwareReviews, a division of Info-Tech Research Group, titled Switching Existing Software Vendors Overwhelmingly Drives Increased Satisfaction.

Click here to read the full article: https://www.forbes.com/sites/louiscolumbus/2020/09...

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