Service management can no longer scale without AI agents.
IT leaders know AI can enhance service management, but right now it often feels more like pressure than clarity. That pressure is not just about innovation; volume, complexity, and rising expectations are outpacing what organizations can deliver consistently at scale. IT leaders need to turn that pressure into a clear decision path grounded in what’s practical, what’s safe, and what delivers real value.
This keynote delivered at Info-Tech LIVE 2026 in Las Vegas explores the opportunities to use agentic AI in your service management practices, what use cases are ready today, and what future opportunities exist to differentiate your organization.
Review this keynote presentation from Info-Tech LIVE 2026.
Presenter(s): Tony Denford, Research Lead, CIO Practice, Info-Tech Research Group
