IT Operating Model Deck: Service Aligned

Author(s): Brittany Lutes

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Use this template to define each function in the IT operating model. Breaking up the Service-Aligned IT Operating Model into each of its functional areas allows for the operationalization of each area:

  • Purpose
  • Priority capabilities
  • The products, services, and technologies it delivers
  • Success criteria to enable performance measurement
  • Critical stakeholders being defined and determining how they are collaborated with
  • Value streams defined to articulate how stakeholders obtain value
  • What decision-making authority rights the function has
  • An approach to sourcing

By defining each of these components within each functional area of the IT operating model, there is no room for uncertainty in how IT is enabling value.

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