Make IT More Strategic by Leveraging Operational Efficiencies

Author(s): Ross Armstrong, Amy Kunz

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IT departments that achieve their ideal mix of operational and strategic activity can advance their standing as a strategic partner in the organization. It's a matter of making IT run better so resources can be shifted to innovative and high value projects. While not an overnight process, streamlining operational IT activities will put IT on the right track to achieving strategic goals.

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