BizTech Magazine: Reclaim the Copy Room with Managed Print Services

(15-Feb-2012) As the full-time administrator of a major Northern California law firm, Chris Carvalho is in constant demand: He deals with personnel issues, he handles accounting, and he manages technology. Carvalho oversees all operations for the two-office firm, Gagen, McCoy, ­McMahon, Koss, Markowitz & Raines, which has 17 lawyers and 18 support staffers. Everything comes down to efficiency, he says. Something as seemingly simple as managing, maintaining and stocking supplies for the Danville, Calif.-based firm’s 12 printers can take up more time than Carvalho probably has.

A couple of years ago, he took a hard look at the printing — and printing problems — within the law firm. Legal work is file-intensive, and Gagen McCoy’s printers ­often needed toner, ­experienced paper jams or simply worked poorly. Addressing users’ printer needs could sometimes take hours out of Carvalho’s day and even affect the productivity of the lawyers.

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