This phase of the blueprint, Design a Customer-Centric Digital Operating Model, will help you determine the right team for transformation. This phase will help you:

  • Assign cross-functional, autonomous teams.
  • Identify talent and skills.
  • Create reporting structure and an incentive plan.
  • Identify training programs.

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Design a Customer-Centric Digital Operating Model

Putting the customer at the center of digital transformation.

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