With 95% of Americans owning some variant of a mobile phone the question of the need for a phone in the room continues to be debated. Hospitality communications has morphed well beyond rudimentary on-premises capabilities and now comprises applications, end points, core PBX infrastructure, and management and integration, which serve as methods of unification for voice-based customer service. Use this guide to build a baseline of understanding of what hospitality communications brings to the table.
The guide includes the following sections:
- Hospitality Communications Overview
- Hospitality Communications Ecosystem
- Where We Came From
- Where We Are Today
- Where We Are Going
- What Are the Challenges