2018 Hospitality Communications Market Trends & Buyer's Guide

Author(s): Brad Wells, Larry Fretz


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With 95% of Americans owning some variant of a mobile phone the question of the need for a phone in the room continues to be debated. Hospitality communications has morphed well beyond rudimentary on-premises capabilities and now comprises applications, end points, core PBX infrastructure, and management and integration, which serve as methods of unification for voice-based customer service. Use this guide to build a baseline of understanding of what hospitality communications brings to the table.

The guide includes the following sections:

  • Hospitality Communications Overview
  • Hospitality Communications Ecosystem
  • Where We Came From
  • Where We Are Today
  • Where We Are Going
  • What Are the Challenges

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