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  • IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
  • Professional Associations & Not-for-Profits are struggling in comparison with other industries when it comes to stakeholder satisfaction. A lack of funding is the likely culprit, but member and donor expectations are growing regardless, and ways to keep pace must be discovered.
  • Understand important common focus areas to address, and gain insights into how your team aligns to other IT teams in Professional Associations & Not-for-Profits.

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