Establishing a Balanced Scorecard for IT Performance in State Government Is an Important Complement to IT Strategy, Part 1

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Jun 17, 2019

The balanced scorecard typically includes four “perspectives,” but for state government the agency’s mission and societal contribution represents a fifth perspective. To be most effective, the IT balanced scorecard should be tied to the agency scorecard and reflect agency strategies and goals.

Establishing a Balanced Scorecard for IT Performance in State Government Is an Important Complement to IT Strategy, Part 1

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