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SAP Launches Collaborative AI Agents, Adds Knowledge Graph
Scott Bickley, research practice lead, discusses SAP's launch of collaborative AI agents and the integration of knowledge graphs in its offerings, highlighting the company's strategy to enhance enterprise operations with AI-driven tools. These agents are designed to assist in various business pro...
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How to Create a Winning AI Strategy for Your Business
Principal Research Director Irina Sedenko shares a structured approach for crafting an effective AI strategy. She emphasizes aligning AI initiatives with broader organizational goals to drive measurable business value. Sedenko's framework includes defining clear objectives, assessing capabilities...
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Half of Global Consumers Will Share Personal Data for Better Experiences, Study Finds
Terra Higginson, Principal Research Director, highlights how global consumers are increasingly willing to share personal data in exchange for better experiences, according to insights from Jack Morton's research. The data indicates that consumers value personalized services and are prepared to of...
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It’s a Wrap for the HoloLens 2 Headset
Scott Bickley, research practice lead, comments on the conclusion of Microsoft's HoloLens 2 headset, noting the company's shift in focus toward a broader mixed-reality strategy and its evolving partnerships. While the HoloLens 2 played a significant role in enterprise applications, the discontinu...
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Germany’s Antitrust Authority to Look into Complaint Against Microsoft
Executive Counselor Phil Brunkard discusses Germany's antitrust authority investigating a complaint against Microsoft. The complaint focuses on Microsoft's business practices, particularly in the context of cloud services and potential anti-competitive behavior. This investigation follows increas...
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Microsoft Joins SAP, Oracle in Setting Sunset Date for Legacy ERP Support
Scott Bickley, research practice lead, discusses Microsoft's decision to end support for legacy ERP systems, joining SAP and Oracle in setting sunset dates. The move emphasizes the push toward modern, cloud-based solutions, urging enterprises to transition to newer platforms. Bickley highlights t...
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Google Joins the AI-Powered Customer Service Assistant Gold Rush
Julie Geller, principal research director, shares insights on Google's launch of an AI-powered customer service assistant designed to enhance its Customer Engagement Suite. The tool integrates advanced AI capabilities to improve customer interactions, streamline service processes, and provide per...
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AI Skills Not as Important to Employers as Basic Computer Knowledge, Study Finds
Isabelle Hertanto, IT workforce development research practice lead, explains that despite the hype around AI skills, basic computer knowledge remains more valuable to employers, as highlighted by a recent study. Many companies prioritize foundational digital skills over specialized AI expertise w...
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Salesforce Expands Access to Unstructured Data to Fuel Customer Insights
Julie Geller, principal research director, discusses Salesforce's new AI-powered tools aimed at leveraging unstructured data to provide deeper customer insights. The AgentForce AI tool integrates with Salesforce's platform to help customer service agents deliver personalized interactions by under...
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