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CMA Probe of Google, Anthropic ‘a Precautionary’ Move: Analyst
Scott Bickley, Advisory Fellow, and Phil Brunkard, Executive Counselor, examine the CMA's investigation into Google's partnership with Anthropic. They highlight the UK regulatory body’s cautious approach, which aims to preemptively address potential risks to competition posed by collaborations in...
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CX Leaders Are Looking Beyond Chatbots With AI Investments
Julie Geller, Principal Research Director, discusses a survey revealing that CX leaders are leveraging generative AI for enhanced customer personalization. The survey highlights that chatbots, data analytics, and AI-powered tools are increasingly used to streamline customer interactions, with per...
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Inside ChatGPT Canvas: OpenAI’s Coding Playground Judged By Experts
Research Director Martin Bufi analyzes ChatGPT's Canvas feature, highlighting how it enables users to visually structure conversations and enhance collaboration with AI. He notes the potential for businesses to use this tool to streamline workflows, organize complex projects, and leverage AI for ...
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Anthropic Updates Its Risk Governance Framework
Thomas Randall, Director of AI Market Research, comments on Anthropic's latest updates to its risk governance framework. The enhancements focus on mitigating AI risks and improving transparency as the company continues to expand its AI applications. Randall emphasizes the importance of this gover...
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Google Patent Highlights Costs and Benefits of Generative AI Video
Thomas Randall, Director of AI Market Research, discusses the cost-benefit analysis of generative AI in video production based on a Google patent. He highlights how this technology can drive efficiency in video creation, offering substantial savings in time and resources while enhancing creativit...
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More Than One-Third of Cloud Environments Are Critically Exposed, Says Tenable
Jeremy Roberts, Senior Workshop Director, and Scott Young, Principal Advisory Director, emphasize the risks cloud environments face in a report published by Tenable. It reveals that over one-third of cloud environments are critically exposed due to poor configurations and inadequate security meas...
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Voice Technology Can Drive Customer Service Efficiency, but Barriers Remain
Thomas Randall, Director of AI Market Research, discusses the impact of generative AI and voice technology on customer service efficiency in this article. He highlights how advancements in AI are enhancing customer interactions by automating repetitive tasks and improving response times, all whil...
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How HP Dodged the July CrowdStrike Outage
John Annand, research practice lead, shares insights on how HP was able to avoid the recent CrowdStrike outage by utilizing its own PC management solutions. The article highlights HP's proactive approach to security and operational resilience, emphasizing the importance of maintaining alternative...
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Intel Patent Could Help Build Security Trust in Enterprise AI
Brian Jackson, Principal Research Director, highlights how Intel's recent patent could improve trust in enterprise AI by addressing security concerns. The patent involves a technique that ensures data privacy by creating a security perimeter around AI processes, making enterprise-level AI adoptio...
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