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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...
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Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...
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Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...
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Enterprises ready to invest in Electronic Document Management (EDM) technologies must begin slowly with solutions that benefit the most expensive business processes....
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Return on Investment (ROI) calculations are an important part of any Electronic Document Management (EDM) deployment strategy. Pre-deployment ROI calculations outline...
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Organizations embarking on the selection process for an IP Telephony (IPT) solution may elect to issue a Request for Proposal (RFP) after determining their final...
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IT leaders looking to determine for an enterprise collaboration solution need to define specific use cases or they risk spending money on a tool that users ignore....
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Organizations are increasingly leveraging collaboration tools. This video will help you understand and identify collaboration opportunities that exist within your...
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