|
Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
|
|
|
An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
|
|
|
This tool has been designed to record, display, and analyze a project portfolio containing up to 100 projects. It requires data from each project manager so that...
|
|
|
The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
|
|
|
Assess the maturity of your IT disaster recovery plan and identify gaps.
|
|
|
Use this framework to plan for your BI end-user satisfaction survey with a seven-step process.
|
|
|
Successful project intake doesn't require additional time, administrative overhead, or high PPM maturity. Build intake discipline one step at a time by adopting a...
|
|
|
Data stewards are designated employees with a mandate and accountability for improving the data quality and integrity in their particular business area or data silo. They...
|
|
|
Use this tool to help assess the maturity of your requirements gathering function in your organization, and identify the gaps between the current state and the target state.
|
|
|
Use Info-Tech’s Vendor TCO Tool to normalize each vendor’s pricing proposal and account for the lifetime cost of the product.
|
|
