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Use the Light Project Request Form if your intake processes require less friction.
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This advanced guide is designed to assist in establishing and defining the project prioritization process. For organizations that warrant a formal process document, this...
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Use the Detailed Project Request Form if your intake processes require more friction.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.
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Present initial results from your pilot BCP project and next steps for your BCP initiative.
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Use this interview guide to structure discussions with key business stakeholders.
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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