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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Use this framework to plan for your BI end-user satisfaction survey with a seven-step process.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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This advanced guide is designed to assist in establishing and defining the project prioritization process. For organizations that warrant a formal process document, this...
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Use the Detailed Project Request Form if your intake processes require more friction.
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This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.
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Use the Light Project Request Form if your intake processes require less friction.
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Use this template to issue a Request for Quotation.
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This approval template provides a format that will indicate the top-ranked projects that have been identified to proceed, and suggest a format for obtaining official...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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