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Use this template throughout this project to document findings as you conduct and complete assessments and key ideas and opportunities for your BI program.
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Use this framework to plan for your BI end-user satisfaction survey with a seven-step process.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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This template is designed to help service managers kick-start the standardization of service desk processes.
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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Document your procedures to identify control points and areas of opportunity.
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Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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