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The purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs...
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Use this blueprint as a guide to help you identify ways to improve your service desk.
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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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The project prioritization committee must communicate project rankings to senior management and obtain support for moving forward.
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Use this form to obtain sign-off that the project has been completed, deliverables have been received, and the results are accepted.
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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After each project team meeting, use this template to set the agenda for the project manager's meeting with the project sponsor.
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At this stage, the project prioritization committee must communicate resource-confirmed project rankings with stakeholders and senior management to obtain support for...
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