This template is designed to help service managers kick-start the standardization of service desk processes.
|
6
|
An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
|
3
|
When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
|
2
|
Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
|
|
Use this template to define procedures for how requirements should be gathered at your organization.
|
8
|
Use this template to document the inner workings of your VMO.
|
4
|
Use this template to guide review meetings with your vendor.
|
1
|
Your executives will be meeting with your vendor’s executives from time to time. As a vendor manager, you should be in a position to provide your executives with a...
|
|
Assess vendors regularly with useful metrics to optimize your vendor portfolio.
|
7
|
Establish a single point of contact and create a communication vacuum to help leverage your negotiation position.
|
1
|