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This template is designed to help service managers kick-start the standardization of service desk processes.
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6
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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3
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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2
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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Use this template to define procedures for how requirements should be gathered at your organization.
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8
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Use this template to document the inner workings of your VMO.
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4
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Use this template to guide review meetings with your vendor.
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1
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Your executives will be meeting with your vendor’s executives from time to time. As a vendor manager, you should be in a position to provide your executives with a...
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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7
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Establish a single point of contact and create a communication vacuum to help leverage your negotiation position.
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1
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