Requirements Gathering for Small Enterprises – Phases 1-3

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...

Build a Right-Sized Service Desk for Small Enterprise – Phases 1-3

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 2: Design and Build a Right-Sized Service Desk for SE

Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.

Manage Your Vendors Before They Manage You – Phases 1-3

This storyboard will help you obtain maximum value from your vendor relationships.

Manage Your Vendors Before They Manage You – Phase 1: Prioritize Vendors

This phase of the blueprint, Manage Your Vendors Before They Manage You, will help you inventory and prioritize your vendors.

Manage Your Vendors Before They Manage You – Phase 2: Classify Vendors

This phase of the blueprint, Manage Your Vendors Before They Manage You, will help you classify your vendors.

Manage Your Vendors Before They Manage You – Phase 3: Document Vendors

This phase of the blueprint, Manage Your Vendors Before They Manage You, will help you standardize your approach to vendor management and create custom plans for each of...

Rebalance Project Intake for Small Enterprise – Phases 1-2

Successful project intake doesn't require additional time, administrative overhead, or high PPM maturity. Build intake discipline one step at a time by adopting a...
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us