Small enterprise IT shops can use this storyboard and the accompanying tools to help bring balance to project-demand and resource supply, helping to ease IT's load and improve project success.
Specifically, this blueprint will help you:
- Formalize an intake workflow that makes sense for your size and that helps to curb the amount of work in progress.
- Balance proactive (high value) and reactive (high urgency) demand.
- Manage and influence stakeholders more successfully.
Bring balance to IT’s workload by establishing increased intake discipline while recognizing that the small IT department still must keep the lights on and support the end users.