Incident and Problem Management – Phase 2: Develop Problem Management Procedures

This phase of the blueprint, Incident and Problem Management, will help you identify problems by incident matching, and help you develop a problem management SOP.

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...

Incident Severity Assessment Tool

Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...

Critical Incident Management SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Incident and Problem Management – Executive Brief

Read this Executive Brief to understand why optimal critical incident management, along with problem management (both proactive and reactive), has the potential to save...

Incident and Problem Management – Phases 1-3

This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...

Incident Manager

Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...

Reduce IT Spend at Small Enterprise Organizations Storyboard

Cost control is a necessary part of effective IT governance. It’s also a smart general business practice. Use the research to identify cost cutting initiatives and...

Reduce IT Spend at Small Enterprise Organizations

Cost control is a necessary part of effective IT governance. It’s also a smart general business practice. Use the research to identify cost cutting initiatives and...
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