Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.
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Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...
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Just because project benefits are not quantifiable does not mean that the project is not worth pursuing. Create a business case that concentrates on resolving a pressing...
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A cash flow analysis is a crucial step in determining the financial position of the enterprise as well as that of prospective vendors and business partners. Learn to read...
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Increasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative...
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Change management has become entrenched in the 21st century. Organizational change provides a great opportunity for enterprises to build a more effective, and more...
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(By Info-Tech Analyst Gareth Doherty - Printed with permission from Processor magazine www.processor.com). Gut instincts have fallen on hard times. Evidence of...
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New IT leaders will have little influence unless they build credibility with senior business officers. Become a dynamic force that motivates and coordinates the...
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Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.
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