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Enterprise Service Bus technology helps to improve the interoperability of organizations through the supply of reliable and quick integrations. Use this storyboard and...
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In a week when the president's own party has turned against his most important geopolitical and economic project, the Trans Pacific Partnership, our Asia Editor Scott...
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Twenty years ago this week, I emailed the first issue of this report to a long list of friends and colleagues. The first issue focused on IBM's hostile takeover offer for...
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In this discussion, our members will learn how our voices can become the centerpiece for e-commerce security. Is this achievable? Indeed, it is more likely inevitable.
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The power of IAs is not in how human we can make them seem. This, alone, properly understood, will take us far in understanding where IAs are headed in the long term.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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Use this tool to allow you to determine your organization's specific appropriateness for having a security awareness and training program.
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