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Tabletop Planning Results for Practical, Right-Sized BCP Case Study
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I have previously written on the inevitable changes to autonomous fleet management workflows, particularly as it relates to maintenance and repair. This note expands the...
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Healthcare systems can pivot towards an internally focused approach to telemedicine, which can yield immediate improved patient outcomes and cost savings all while...
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True or False? POS systems are secure upon set-up. FALSE: weak passwords, improper system set-up, insecure remote access, unpatched software, untrained employees, missing...
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As the competition for talent grows, organizations are devising new strategies to attract and retain qualified IT professionals. This case study discusses the challenges...
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The organizational culture of higher education matters. Not all service management standards, protocols, and strategies will be suited for the cultural environment of...
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Analysts and end users find entering and maintaining ticket data on existing service desk software simply too difficult. In this the second note of the series we focus...
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Ethical hacking is not taught enough is schools due to the inherent ethical concerns of teaching students how cybercriminals break into and abuse corporate systems. A...
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Record DRP information including document storage and contact/role information.
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Determine appropriate recovery time objectives based on the impact of downtime.
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