This template will help you communicate the results of your service desk improvement projects to your leadership team.
|
|
This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
|
|
This template contains examples of ticket intake workflows.
|
|
Some upfront planning can lead to more valuable site visits and more prevented incidents.
|
|
This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
|
|
No one needs to make the argument that protection of infrastructure is critical, and very difficult. In this week's discussion, two world experts address these issues...
|
|
Many educational organizations mistakenly believe CRM platforms are only for the commercial realm, that Student Information Systems are able to stand on their own for...
|
|
Use this job description to assist with the identification of suitable candidates for the position of Agile Team Coach.
|
|
Use this job description to assist with the identification of suitable candidates for the position of Enterprise Agile Coach.
|
|
Although Pattern Computer Inc. (PCI) officially moved out of stealth mode on May 23, 2018, it has remained quite secretive about its plans and achievements. Read on to...
|
|