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IT Security Manager

The IT Security Manager performs two core functions for the enterprise. The first is overseeing the operations of the enterprise's security solutions through management...

Storage Administrator

The Storage Administrator's role is to operate and performance-tune storage platforms across the organization to ensure high levels of data quality, availability, and...

Storage Architect

The Storage Architect's role is to plan, design, and analyze the organization's storage infrastructure according to best practices, while ensuring high levels of data...

Systems Administrator

The System Administrator's role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the...

Unix Systems Administrator

The Unix System Administrator's role is to operate and tune Unix systems, servers, and related components to ensure high levels of availability and security of the...

Small Enterprise Change Management Maturity Tool

Changes to IT applications (or infrastructure) must be managed properly to avoid disrupting the normal operation of the company. Use this tool to assess and enhance the...

Microsoft's System Center Shakes Up the System Management Market

Proprietary system management tools are very large, very expensive, and almost always require implementation consultants. Microsoft's System Center, despite some concerns...

Open Source Software (OSS) Architect

The Open Source Software (OSS) Architect is responsible for developing expertise in OSS, creating an enterprise-wide open-source strategy, authorizing or rejecting the...

A Framework for Choosing the Right Help Desk Tool

A well-chosen help desk management application can improve resolution rates, streamline the escalation path, and reduce redundant work. Selecting a software package to...

Help Desk Solution RFP Template

Creating a Request for Proposal (RFP) for help desk software can be a time-consuming task. The RFP provides vendors with the relevant operational, functional, and...
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