Tools

Remote Control Software and RFP Evaluation Tool

This tool enables enterprises to evaluate and compare the results of a remote control software RFP process quickly and easily.

Service Desk Process Standardization Diagnostic Tool

While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.

Service Desk Performance Tracking Tool

The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...

Endpoint Protection TCO & ROI Comparison Calculator

Use this TCO and ROI calculator to compare costs and benefits when examining various endpoint protection solutions.

SDLC Diagnostic Tool

This tool associated with the blueprint, Modernize Your SDLC, will help you assess your SDLC practice against your interpretations of key SDLC attributes.

Leadership Competency Library

This comprehensive leadership competency library will help you select and develop your technical leadership competencies.

LIVE May 2018 Smart Cities

Keynote: Why Cities Shouldn’t Just Be Smart, They Should Be Street Smart

Service Catalog Requirements Tool

Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...

WEM Use-Case Fit Assessment Tool

Use this tool to help build a WEM strategy for the organization based on the specific use case that matches your organizational needs.

Service Rate Sheet

Use this tool to estimate the cost of repeatable infrastructure services.
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