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Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.
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Use this purpose-built project management workbook to help your infrastructure project leads succeed at their project management responsibilities without overwhelming...
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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization...
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.
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