Tools

Software Configuration Management Solutions: TCO Comparison Tool

Some open-source software configuration management (SCM) tools are as good as their commercial counterparts ? without the licensing fees. Use this Total Cost of Ownership...

Fast Track Tool: Manage Vendor Performance

Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...

Project Management Pitfalls Issue Log

Use this tool to track on-going project issues relative to four typical project management pitfalls. As problems arise, related to these pitfalls, track who will handle...

Change Readiness Preparation Tool

The Change Readiness Preparation Tool evaluates IT's ability to prepare the organization for change across three key areas and provides you with detailed advice depending...

Data Integration Build vs. Buy TCO Calculator

The Data Integration Build vs. Buy TCO calculator provides enterprises with a framework for comparing the cost of hand-coding to that of buying a new software package.

Backup Media Appropriateness Assessment Tool

Organizations engaged in a backup architecture redesign must align their architecture with business properties and requirements to minimize costs, while ensuring adequate...

Backup Architecture Acquisition TCO Comparison Tool

Total cost of ownership (TCO) is an important consideration when designing a best-fit backup architecture. Comparative analysis of TCO can help you decide whether to move...

Backup Software RFP Scoring Tool

For organizations that have issued a formal Request for Proposal (RFP) to evaluate backup software vendors, gathering and scoring the various responses can be difficult...

Decision Rights Gap Analysis Tool

This tool assists in identifying decision right gaps by performing a comparison between your organization's unique decision right allocation and the ideal situation.

Customer Service Knowledge Management Platform Vendor Shortlist Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.
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