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Prepare to Successfully Deploy PPM Software – Phase 1: Create a Preparation Team and Plan This phase of the blueprint, Prepare to Successfully Deploy PPM Software, will help you engage in purposeful and effective PPM deployment planning by clearly defining what...
Prepare to Successfully Deploy PPM Software – Phase 2: Prepare Project-Related Requirements and Deliverables This phase of the blueprint, Prepare to Successfully Deploy PPM Software, will help you provide clearer definition to specific project-related functional requirements and...
Prepare to Successfully Deploy PPM Software – Phase 3: Prepare PPM Resource Requirements and Deliverables This phase of the blueprint, Prepare to Successfully Deploy PPM Software, will help you provide clearer definition to specific resource management functional requirements...
Prepare to Successfully Deploy PPM Software – Phase 4: Provide Preparation Materials to the Vendor and Implementation Professionals This phase of the blueprint, Prepare to Successfully Deploy PPM Software, will help you plan how to engage your vendor/consultant by communicating your functional...
Optimize Your SQA Practice Using a Full Lifecycle Approach – Phases 1-3 This storyboard will help you develop a process to assess the current capabilities of your SQA practice, develop a comprehensive plan for your quality assurance activities,...
Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 1: Assess Your Current SQA Capabilities This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you assess and understand your current SQA practices as well as the...
Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 2: Define SQA Target State Processes This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you identify and define SQA processes and metrics needed to meet quality...
Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 3: Determine Optimization Initiatives This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you define optimization initiatives required to improve your SQA practice...
Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3 Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.

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