Research Notes

COVID-19 Daily Summary – March 19, 2020: Prepare for Remote Work

Our analysts have been busy producing a full range of research focused specifically on COVID-19, and today we’ll zero in on some of the prescriptive resources you’ll want...

Build a Program for Requesting and Tracking Loaners

With everyone working from home in response to COVID-19, ensure that people have what they need to be productive. Quickly build a loaner program, and track everything you...

Effectively Manage Remote Teams

Use this training deck to provide six guidelines for managers to effectively manage their teams remotely during COVID 19 office closures.

Prepare Your Project Portfolio for Post-Pandemic Pressure

Project management offices lost visibility in the scramble to react to COVID-19, and when the dust settles, many will be ill-prepared for the intense focus on...

In the ER, Every Mouse Click Matters

In the ER, access to data is of, literally, critical importance. Cross-system data integration and hands-free interfaces are effective but must be balanced with information...

Crisis Management: Guidance for Handling Your Service Desk

In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers...

Carrot or Stick? Addressing Ungoverned IT During COVID-19

The onset of emergency remote work, especially with the COVID-19 outbreak, raises important security issues about ungoverned IT. With employees suddenly needing to work...

COVID-19 Daily Summary – March 18, 2020: Build Your Pandemic Response Plan

Our analysts are standing by around the clock to answer your questions and help you build and implement your pandemic response plan. Call us now to schedule your...

Emotional Fitness – A Quick Guide to Surviving a Crisis

Surviving a crisis requires more than tools and processes. Emotional fitness is needed to cope with the stress and fatigue we experience.

COVID-19: Connect Employees With the Answers They Need and Prevent Calls to the Service Desk With a Self-Service Portal

The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
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