Case Studies

Case Study: Washington Mutual

This case study showcases an organization that made better use of metrics by closely examining and eliminating more than 1500 metrics, making data more accurate and...

IT Strategy Case Study of a Large Manufacturing Company

Increasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative...

Case Study: HHS

The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton...

Case Study: ETSA Utilities

Ad hoc management of the application lifecycle leads to inefficient management of the application, reducing its overall value.

Case Study: Hosting.com

Outsourcing can be a viable option for enterprises looking to control costs and add value to an area where they might not have in-house expertise.

Service Desk SOP for a Public Sector Organization

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...

IT Strategy Case Study of a Mid-Sized Municipal Government

The IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the...

Requirements Gathering Case Study of a Large State Agency

The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of...

Case Study: Reducing Email

Email can be addictive, and dangerous to enterprise culture and productivity. However, it is a required tool that is the blood line of most enterprises.

DRP Workshop Summary for a Mid-Sized Insurance Company

The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT...
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