Email is often used inappropriately. The problem is often tied to its ease of use. Every worker knows how to email. This case study describes the initial conditions that prompted a pilot study of user based changes to email.

  • Head-down, get work done mentality means everyone finds it more convenient to email co-workers in the same building rather than get up and talk to them.
  • A highly collaborative environment that depends on consistent communication.
  • Geographical distribution of specific departments.

Pilot participants responded that the small changes in their outlook settings and behavior gave them greater control over email and their work.

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Search Code: 57833
Published: January 23, 2013
Last Revised: January 23, 2013


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