Service Support Strategy Example – Outsourcing

This document provides an example of a service support strategy with a focus on outsourcing.

Service Support Strategy Example – Insourcing

This document provides an example of a service support strategy with a focus on insourcing.

Service Support Strategy Example – Higher Education

This document provides an example of a service support strategy with a focus on higher education.

Service Support Strategy Example – Continual Improvement

This document provides an example of a service support strategy with a focus on continual improvement.

Service Desk Case Study of Olmsted Medical Center

Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...

Service Desk SOP for a Public Sector Organization

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...

Service Desk SOP for an Energy Company

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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