Service Desk - Case Studies

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Service Desk SOP for a Public Sector Organization Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...
Service Desk Case Study of Olmsted Medical Center Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...
Service Desk SOP for an Energy Company With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...