Zerto 7.5 Enhances Security While Further Tightening Azure Integration

Zerto 7.5 adds support for Azure Active Directory Managed Service Identity (MSI), which simplifies authentication to Azure services while improving security.

ServiceNow New York is Here

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Cherwell Sends Clear Message on UI and AI at Annual User Conference

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...

Adoption of Micro Focus’ Service Management Automation X Product Increasing Along With Deployment Options

Micro Focus announced that its Service Management Automation X (SMAX) product has grown its customer count by 133% over the past year and can now be deployed as SaaS in...

Krow Adds New Features to Improve Its Performance and Augment User Experience

Krow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending...

Freshworks Acquires Its 18th Start-Up, Enhancing Its Product Manager Collaboration Tool

Customer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip.

Emergency Response Plan Checklist, Summary, and Staff Instructions

Use this document as a guideline to develop or review your emergency response plans.

Ayehu Gives Helping Hand in Building Automation Workflows

Ayehu gives users a helping hand in building workflows. The firm’s strategy aligns with a trend in the automation market, in which vendors are competing over usability...

Engineered Chaos Will Help You Test Your Mature BCP

Modern business continuity planning is complicated. Ideas from chaos engineering can help test resiliency, but only if you have a mature BCP.

ServiceNow Gets New Leadership as of End-of-Year 2019

ServiceNow announced a change in leadership that will happen by end-of-year 2019.
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