Service Desk Staffing Calculator

Use this tool to help you estimate the number of resources required to support your demand over time.

Service Desk Staffing Stakeholder Presentation

Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.

Staff the Service Desk to Meet Demand

There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment,...
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Staff the Service Desk to Meet Demand – Executive Brief

Read our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in...

Staff the Service Desk to Meet Demand – Phases 1-3

This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.

Automation Suite Maturity Assessment Tool

Use this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects.

Automation Suite Roadmap Tool

Use this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase...

Accelerate your Automation Processes – Phases 1-2

Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...

Accelerate Your Automation Processes – Executive Brief

Read this Executive Brief to find out why your organization should accelerate your automation processes, review Info-Tech’s methodology, and understand the ways Info-Tech...

Webinar: Improve IT Satisfaction by Standardizing the Service Desk

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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