Krow Adds New Features to Improve Its Performance and Augment User Experience

Krow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending...

Freshworks Acquires Its 18th Start-Up, Enhancing Its Product Manager Collaboration Tool

Customer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip.

Emergency Response Plan Checklist, Summary, and Staff Instructions

Use this document as a guideline to develop or review your emergency response plans.

Ayehu Gives Helping Hand in Building Automation Workflows

Ayehu gives users a helping hand in building workflows. The firm’s strategy aligns with a trend in the automation market, in which vendors are competing over usability...

Engineered Chaos Will Help You Test Your Mature BCP

Modern business continuity planning is complicated. Ideas from chaos engineering can help test resiliency, but only if you have a mature BCP.

IT Startup Forethought Adds AI Tool to Automate Ticket Routing

San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.

Spiceworks Promises Free Tools Will Continue Despite Ziff Davis B2B Acquisition

Spiceworks – which operates a community of IT professionals, marketplace, and free apps – has agreed to be acquired by Ziff Davis B2B, but says it will continue to...

Rundeck Embraces Self-Service as the Future of IT Operations

Rundeck markets itself as an enabler of self-service IT operations. This marketing strategy aligns with the transition of IT operations from order-takers to engineers....

ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In

ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...

Quantivate Adds Help Text and Quick Links to Improve Usability

Quantivate’s new GUI modernizes the interface, but more importantly adds features that improve consistency and usability.
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