Operations

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Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
Service Desk Ticket Intake Workflow Samples This template contains examples of ticket intake workflows.
Service Desk Site Visit Checklist Template Some upfront planning can lead to more valuable site visits and more prevented incidents.
Improve Service Desk Ticket Intake – Phase 3: Define Next Steps This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
M&A Runbook for Infrastructure and Operations Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
Practical, Right-Sized BCP Case Study: Maturity Scorecard Maturity Scorecard for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Business Impact Analysis Business Impact Analysis for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Action Items to Close Gaps Action Items to Close Gaps for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Recovery Workflow Recovery Workflow for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Recovery Playbook Recovery Playbook for Practical, Right-Sized BCP Case Study