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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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The CIO will play a critical role across this crisis, and it is an opportunity to shine. This is a key time for CIOs to demonstrate leadership and technology capability....
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Get a handle on cloud costs.
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On April 23, 2020, Info-Tech led a CIO COVID-19 Strategy Webinar for Professional Services IT professionals and leaders. This webinar presented a process for documenting...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Document cost factors by cloud service.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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COVID-19 has left conference conveners with essentially three options: cancel, reschedule, or go online.
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