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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Create the DRP summary document that will become the focus of the DRP audit. This template will organize and centralize a summary of your DRP to help streamline the audit...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Develop a crisis communication plan and pre-planned communications.
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Use this document as a guideline to develop or review your emergency response plans.
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Ask vendors to describe their DRP capabilities.
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Use this template to develop a communications plan for your service desk consolidation project.
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Determine appropriate recovery time objectives based on the impact of downtime.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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