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Use this template as an example to follow and document your own VIP support process.
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Customize this template to communicate and market the VIP service to its stakeholders and users.
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Use this template to outline your organization's DR testing program.
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Use this template to document a DR test plan.
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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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