ITSM Tool Implementation Project Charter Template

Review and edit the template to suit your project requirements.

ITSM Tool Implementation Checklist

Identify the most common decisions you will need to make and prepare for your implementation project.

ITSM Tool Deployment Plan Template

Prioritize and prepare for tool rollout plan.

ITSM Tool Training Schedule

Use the tool to create your new tool training roadmap.

Cloud Operations Design Sketchbook

Use this tool to capture the cloud operations design as you build it and review examples.

Cloud Maturity Assessment

Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.

Cloud Operations Communication Plan

Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.

Cloud Operations Organizing Framework: Executive Brief

Use this template to communicate the cloud operations diagram to key stakeholders.

Incident Management and Service Desk Workflows

The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.

Design Your Cloud Operations – Storyboard

This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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