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IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
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This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
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Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.
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Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
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Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
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