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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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Utility billing systems refers to the software utilities that organizations use to process daily meter-to-cash operations, record all customer data, and conduct periodic...
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You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an...
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A guide to help you focus on honing the organization’s ability to respond to, and maintain continuity during, a power outage.
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Telecom expense management (TEM) software allows organizations to ingest, aggregate, analyze, and optimize all aspects of telecom expenses and billing.
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