ITSM Secrets Project Tracking Tool

The contract negotiation process is complex and detailed. Use this tool to get all of your talking points and list items in one place to work through everything logically.

BCM Tool – RFP Selection Criteria

A list of criteria for selecting a BCM tool. It can be added to an RFP.

XMPL Systems Recovery Playbook

This document contains a set of checklists that XMPL Medical uses to support its DRP.

XMPL DRP Business Impact Analysis Tool

This document is XMPL Medical's business impact analysis.

XMPL DRP Workbook

This tool contains additional information that is relevant for XMPL Medical's DRP.

Service Support Strategy Roadmap – Education Example

This tool provides an example of a service support strategy roadmap based on an education case study.

Service Support Strategy Roadmap – Outsourcing Example

This tool provides an example of a service support strategy roadmap based on an outsourcing case study.

Service Support Strategy Roadmap

This tool will help you create a roadmap for key service support initiatives.

Business Unit BCP Prioritization Tool

Prioritize business units for BCP planning, based on the severity and scope of business impact.

DR Test Issue Log and Analysis Tool

Track and analyze the issues/errors that occur during active testing.
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VL Methodology