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The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.
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Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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Use the template to build out your proposal to transform your field technical support services.
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Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.
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Use this template to communicate the cloud operations diagram to key stakeholders.
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This template will help you select the processes that you would like to outsource.
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