Operations - Templates & Policies

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DRP BIA Scoring Context Example Record assumptions you made in the DRP BIA to explain the results and drive business engagement and feedback.
Practical, Right-Sized BCP Case Study: Summary Summary for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Teams and Contacts Teams and Contacts for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Notification, Assessment, and Declaration Procedures Notification, Assessment, and Declaration Procedures for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Business Process Flowcharts Business Process Flowcharts for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Example Overview Deck Example Overview Deck for Practical, Right-Sized BCP Case Study
Service Desk Site Visit Checklist Template Some upfront planning can lead to more valuable site visits and more prevented incidents.
Service Support Strategy Worksheet This template will help you document the service support strategy as you work through the project blueprint.
Knowledge Management Workflows Use this template to document service desk process workflows for knowledge creation, usage, and review.
Self-Service Resolution Workflow Use this template to document the process through which users will interact with the self-service portal to resolve their issue.